Question 1

Welcome to ServsUs - How Our Platform Works

Accepted Answer

ServsUs is Australia's profile-first services platform that revolutionises how you find and hire service providers. Instead of posting jobs and waiting for random quotes, you browse comprehensive professional profiles (like LinkedIn) to find the right person for your needs.

**For Service Seekers:**
Search through verified providers, view their detailed portfolios, read authentic client reviews, and message them directly. No bidding wars, no middleman fees - just direct connections with quality professionals.

**For Service Providers:**
Create your professional profile, showcase your work portfolio, display your credentials, and connect directly with potential clients. One flat subscription gives you access to all platform features without competing on price alone.

**Key Benefits:**
- Profile-first discovery instead of job posting
- Comprehensive identity verification for all users
- Direct communication without platform interference
- No lead fees or per-job charges
- Quality-focused professional community

Question 2

Finding the Right Service Provider

Accepted Answer

ServsUs makes it easy to find qualified, verified professionals for any job. Use our profile-first approach to browse providers like you would choose a doctor or lawyer.

**Search and Filter Options:**
- **By Category:** 30 Trade categories + 32 Lifestyle services
- **By Location:** Find providers in your area
- **By Verification Level:** Filter for verified professionals
- **By Ratings:** See highly-rated providers first
- **By Specialities:** Find experts in specific services

**What to Look For:**
- Complete verification badges (especially ID verified)
- Detailed work portfolios with before/after photos
- Authentic client testimonials and reviews
- Clear service descriptions and areas covered
- Professional credentials and trade licences
- Response to previous client feedback

**Profile Features to Review:**
- Years of experience and specialisations
- Service areas and availability
- Pricing information (where provided)
- Insurance coverage details
- Professional memberships and certifications

Question 3

Creating Your Professional Profile

Accepted Answer

Your profile is your digital shopfront on ServsUs. A complete, professional profile with verification badges attracts quality clients and builds trust in your services.

**Essential Profile Elements:**

**Professional Photos:**
- Clear headshot showing your face
- Photos of your work (before/after shots)
- Images of your team or equipment
- High-quality, well-lit photography

**Service Information:**
- Detailed descriptions of services offered
- Service areas and travel distance
- Availability and scheduling preferences
- Pricing information (optional but helpful)

**Credentials and Experience:**
- Years in business and experience level
- Professional qualifications and training
- Trade licences (self-declared for relevant trades)
- Insurance coverage details
- Professional memberships

**Work Portfolio:**
- Before and after photos of recent projects
- Range of work examples showing your capabilities
- Brief descriptions of each project
- Client testimonials and quotes

Question 4

Verification Badges and Trust Indicators

Accepted Answer

ServsUs uses verification badges and trust indicators to help users make informed decisions about who they work with. Understanding these signals helps you identify reliable, professional users.

**Verification Levels (Available for all users):**

**✓ Email Verified**
- User has confirmed their email address
- Basic platform security requirement
- Enables password reset and notifications

**✓ Phone Verified**
- User has confirmed their phone number via SMS
- Additional layer of identity confirmation
- Enables important account security features

**✓ ID Verified**
- Government-issued ID document verified
- Selfie verification matching ID photo
- Highest level of identity confirmation

**✓ Address Verified**
- Residential or business address confirmed
- Additional location verification
- Enhanced trust for local services

**✓ Trade Licensed**
- Self-declared trade licence information
- Added by providers in relevant licensed trades
- Additional credential for applicable services

Question 5

Subscription Plans and Billing

Accepted Answer

ServsUs operates on a transparent subscription model with no hidden fees, lead charges, or per-job commissions. Choose the plan that fits your needs and upgrade or downgrade anytime.

**Available Plans:**

**Free Account**
- Browse provider profiles
- View portfolios and reviews
- Read community guidelines
- No cost, limited functionality

**Seeker - $10/month**
- All Free features
- Contact providers directly
- Unlimited messaging
- Request services
- Access review system

**Provider - $40/month**
- Create professional profile
- Receive service requests
- Showcase work portfolio
- Access provider tools
- Build client relationships

**Full Access - $50/month**
- All Seeker and Provider features
- Perfect for professionals who also need services
- Maximum platform functionality

**Billing Information:**
- Monthly or annual billing options
- Secure payment processing via Stripe
- Cancel anytime - service remains active until end of paid period
- Founding provider discounts available
- Automatic renewal (can be disabled)

Question 6

Community Guidelines and Standards

Accepted Answer

ServsUs maintains high standards for professional behaviour and service quality. Our community guidelines ensure a safe, respectful environment for all users.

**Professional Standards:**

**Respectful Communication:**
- Treat all users with courtesy and respect
- Use professional language in all interactions
- Respect different backgrounds and perspectives
- Address disagreements constructively
- Report harassment or discriminatory behaviour

**Honest and Accurate Information:**
- Provide truthful information in your profile
- Accurately represent your skills and experience
- Honor agreements and commitments made
- Communicate changes or issues promptly
- Take responsibility for your work and communications

**Quality Service Delivery:**
- Deliver services as promised and on time
- Maintain professional standards in all work
- Communicate clearly about scope and expectations
- Address problems promptly and professionally
- Seek to exceed client expectations when possible

Help Center

Popular Articles

Welcome to ServsUs - How Our Platform Works

Finding the Right Service Provider

Creating Your Professional Profile

Verification Badges and Trust Indicators

Subscription Plans and Billing

Community Guidelines and Standards

Help Categories

Getting Started

For Service Seekers

For Service Providers

Platform Features

Account Management

Support and Policies

Still Need Help?